Refund policy

Exchange Policy

 

If you are not satisfied with the products purchased, you can proceed with your exchange within 14 days after receiving them, either online or in person.

The product must maintain its original tags and features.

You may exchange for another item of equal or higher value.

 

Exchanges by mail :

Shipping costs of exchanging an item are the client’s responsibility.

If you choose to send by mail, please ship all returning items with a tracking number! 

Please DM us or send us an email to zawi@zawi.pt so that we can provide an address.

 

Exchanges in person can be made:

In person at the Maisena Store in Campo de Ourique